Buyer Onboarding Policy
This policy is subject to BayPortHub business and legal approval before production publication.
1. Purpose and eligibility
This policy describes the proposed onboarding and purchasing expectations for business buyers using BayPortHub. Applicants must represent a legitimate organisation, be authorised to purchase for that organisation, and provide accurate company and contact information.
2. Registration and review
Buyer accounts may remain pending while BayPortHub verifies company details, business documents, contact information, intended use and risk indicators. Submission does not guarantee approval. The platform may request corrections, additional evidence or clarification before enabling protected B2B functions.
3. Account accuracy and security
Buyers must keep company, delivery, billing, tax and contact information accurate. Credentials must be protected and access limited to authorised personnel. The account holder is responsible for activity performed through authorised users and should report suspected compromise promptly.
4. Product review, orders and payment
Buyers should review product specifications, minimum quantities, prices, lead times, supplier identity and applicable trade terms before ordering. An order becomes binding only under the checkout, payment and confirmation rules shown for that transaction. Cash or offline payment options used during UAT do not create a production payment commitment.
5. Delivery, inspection and after-sales
Buyers must provide deliverable addresses, monitor shipment status, inspect goods within the applicable period and preserve evidence for shortages, defects or damage. Returns, refunds, replacements and supplier contact are governed by the final order terms and after-sales procedure.
6. Invoices and tax information
Invoice requests must contain complete and lawful company, tax, bank and address information where required. Buyers are responsible for confirming invoice accuracy and must not submit another entity’s data without authority. Approval and supplier upload steps may be required before an invoice is available.
7. Acceptable use and data
Buyer accounts may not be used for unlawful purchases, sanctions evasion, fraud, scraping, credential sharing, interference with platform services or unauthorised reuse of supplier data. Personal and commercial data should be used only for legitimate sourcing, purchasing and after-sales activity.
8. Suspension, exit and policy changes
BayPortHub may restrict or terminate access for inaccurate information, payment risk, unlawful use, security incidents or material breach. Final production terms must define notice, appeal, open-order handling and data retention. Material policy changes should use a new version and require renewed acceptance.