Supplier Onboarding Policy
This UAT draft is provided only to test the download, seal and upload workflow. It is not a final legal text or a legally effective agreement.
UAT agreement templates
Download, review, sign and seal each fixed bilingual PDF separately. Both stamped documents must be uploaded during supplier registration.
1. Purpose and eligibility
This policy describes the proposed onboarding and operating expectations for companies applying to sell products through BayPortHub. Applicants must be legally established businesses, provide accurate ownership and contact information, and be authorised to offer the submitted products in their target markets.
2. Application materials
Applicants should provide valid company registration evidence, business contacts, product categories, settlement contacts and any certificates required for regulated goods. BayPortHub may request clearer copies, translations, ownership evidence or additional compliance documents during review.
3. Review and account activation
Submission does not guarantee approval. The account remains pending until platform review is completed. BayPortHub may approve, reject, pause or request corrections based on completeness, authenticity, sanctions, product risk and platform capacity. Functional access may remain restricted until approval and required annual fees are confirmed.
4. Fees and settlement readiness
Applicable annual fees, platform charges and settlement rules must be displayed and accepted before payment. Suppliers are responsible for maintaining accurate company, tax, invoice and settlement contact information. Final fee amounts, refund rules and payment service terms remain subject to the approved commercial agreement.
5. Product and listing responsibilities
Listings must be truthful, current and supported by lawful images, specifications, pricing, stock and certification evidence. Products remain unavailable to buyers until required review is passed. Prohibited, counterfeit, unsafe or misleading products may be removed and the account may be suspended.
6. Orders, fulfilment and after-sales
Approved suppliers must monitor orders, meet confirmed lead times, create accurate shipment and tracking records, cooperate with invoice requests, and provide reachable after-sales contacts. Cancellations, returns, defects, disputes and recalls must be handled under the applicable order terms and platform procedures.
7. Data, security and acceptable use
Supplier users must protect credentials, limit access to authorised staff and use buyer and order data only to perform legitimate platform transactions. Credentials, personal data and integration tokens must not be shared, scraped, exported or reused outside authorised purposes.
8. Suspension, exit and policy changes
BayPortHub may restrict or terminate access for inaccurate information, non-payment, unlawful products, security incidents or material operational breaches. Final production terms must define notice, correction, appeal, outstanding-order handling, refunds and data retention. Material policy changes should require a new version and renewed acceptance.